I was appointed by our team’s director to lead a project that would solve the Hearing, Speech, and Deaf Center of Puget Sound’s patient pain points. I led the design process, delivered wireframes, and worked with our developer to ship what would be the ultimate deliverable, a newly redesigned website with a modular CMS back-end that was easier to manage.ForRedesigning the Hearing, Speech, and Deaf Center of Puget Sound’s website experience. RoleUX research, wireframing, interaction design, project management DateDecember 2016 to April 2017 (5 months)
Lindsay Klarman, Executive Director at HSDC
Site visitors have a hard time finding what they want on the website because of the sheer amount of content, distracting interactions and overall user experience across all devices. Due to these issues with the website, HSDC is not capturing all possible leads to the website.
A site that is easy to navigate with defined categories, succinct content and device responsiveness. This site should also be easy to use from a site administrator’s perspective, complete with pre-made post elements. Success for the website would mean a lower first-page bounce rate and an increase in appointments made from the website (as opposed to phone and in-person).