Assigned Access on Windows
Working alongside the Senior Program Manager for this feature as well as her development team, the designer for Windows Settings, and the design and development team for Microsoft Edge, I delivered different explorations, wireframes, and high-fidelity prototypes for this revised flow for Assigned Access on Windows.RoleUX Designer ForRethinking and shipping an updated flow for Assigned Access on Windows.
Assigned access is a feature in Windows that allows users to set up single-function devices, such as restaurant menus or airport ticket kiosks.
In other words, if you've seen a blue screen of death gone wrong in a public setting, like the example below (or the examples in this subreddit), then you're seeing a device leverage assigned access having some issues.
The product manager for assigned access had been increasingly hearing from customers about how complicated the initial set-up process for this feature was. I looked to her as the go-to contact for any knowledge on assigned access as I went through the design process. The initial flow in just creating an account is shown below.
Based on the video, I created a timeline of perceived users' frustration. Unfortunately, due to limited resourcing, we could not get initial user research on this part though, as much as I would have loved to.
I came up with a few explorations on how the current flow could be simplified. But before we could proceed with these explorations, I showed them to the teams we were working hand-in-hand with for this project – the Microsoft Edge design and engineering team and the Windows Settings designer.
Based off of these conversations, I leveraged the design system that the Windows Settings designer had and iterated our flow with each design crit we had. The final flow is shown below.
With the help of our data and insights team, we were able to get feedback from approximately 70 users of the new kiosk wizard, who gave its ease-of-use a score of 4.3 (out of 5) compared to 2.5 previously. Suggestions to make the experience better include increased application compatibility and the ability to choose a custom user image for login.
Of the cross-team work I've done so far at Microsoft, this was one of the most enjoyable projects I've worked on. The Microsoft Edge team – everyone from the developers to the content writers – were very design-minded, which helped in putting the best experience forward. One thing I definitely would have loved to do more of was user research. At this point in time, none of the teams had the resourcing to get research done. I've asked the product manager to keep me in the loop about feedback as soon as the feature comes out in the fall. The feature has already been released to Windows Insider users and was highlighted in the July Windows Insider Program blog post.
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